Refund policy

Refund Policy | Returns & Money Back Guarantee

At Bloomvex Fashion, we prioritize customer satisfaction and strive to ensure a smooth and reliable shopping experience for all international customers. We serve buyers across the United States, Europe, Canada, Australia, and other global regions through cross-border ecommerce shipping.

1. Return Eligibility

To ensure fairness and quality control, returns are accepted under the following conditions:

• The item is damaged, defective, or incorrect upon arrival
• The product has not been used, washed, or altered
• The return request is submitted within 14 days after delivery
• The item is returned in original packaging whenever possible

2. Non-Returnable Items

Some products may not be eligible for return due to hygiene or clearance conditions:

• Final sale or clearance items
• Items damaged due to customer misuse
• Late return requests beyond 14 days

3. Refund Process

To request a refund, please contact our support team:
[email protected]

Please include your order number, product details, and clear photos if applicable.

4. Refund Timeframe

Once approved, refunds are processed within 5–10 business days depending on your payment method (credit card, PayPal, or other gateways).

5. Shipping Costs

Original shipping fees are non-refundable unless the return is due to our error (wrong or defective item).